The cloud can save costs associated with job cuts
Whenever the large company I used to work for cut jobs they would have a re-organisation, where all staff were sent to “stand by the playground wall”. Business managers were then chosen to run business...
View ArticleSavings from call centre queuing efficiencies
If agents are paid based on skill level, then the ideal agent to serve a customer would normally be the agent who is only skilled enough to fully handle a customer’s enquiry ( as defined by the...
View ArticleReduce spend on hardware and IT support staff
In a world where traditional call centre technology costs money, and where changes to it need to be carried out by specialists in the IT department or external suppliers, cloud technology allows call...
View ArticleAre your clients taking calls in the same way planes land at an airport?
I was travelling in to London yesterday and from the train window looked across to Heathrow. As I looked up into the flight path I got an amazing view of the landing planes, each one perhaps 90 seconds...
View ArticleThe cloud can save costs associated with job cuts
Whenever the large company I used to work for cut jobs they would have a re-organisation, where all staff were sent to "stand by the playground wall". Business managers were then chosen to run business...
View ArticleSavings from call centre queuing efficiencies
If agents are paid based on skill level, then the ideal agent to serve a customer would normally be the agent who is only skilled enough to fully handle a customer’s enquiry ( as defined by the...
View ArticleReduce spend on hardware and IT support staff
In a world where traditional call centre technology costs money, and where changes to it need to be carried out by specialists in the IT department or external suppliers, cloud technology allows call...
View ArticleClik here to view.
Are your clients taking calls in the same way planes land at an airport?
I was travelling in to London yesterday and from the train window looked across to Heathrow. As I looked up into the flight path I got an amazing view of the landing planes, each one perhaps 90 seconds...
View Article